Returns & Exchanges
We ask you to cover the shipping cost for all returns unless you have received a faulty product.
We offer a full refund (ex. shipping cost) up to two weeks from delivery.
For Danish orders, we will send you a return label upon request. Please note that 45 DKK will be deducted from the amount refunded.
For non-DK orders or if you wish to use another freight forwarder, please ensure the package is delivered directly to us, as orders delivered for pickup will be returned to you.
The item(s) must be unused, in the same condition as received, and packed neatly in original packaging. If this is not the case, we cannot accept your return.
To start a return please message firstname.lastname@example.org.
Unfortunately, it is not possible for us to exchange an item bought online.
To make an exchange you return the item and make a new order.
DK-2400 Copenhagen NV
VAT number: DK37975788