Delivery & Returns

(For Danish version - see below)

Delivery
All Yogamii items are shipped from our head office in Copenhagen, Denmark.
Shipping is handled by GTX (GLS within Denmark and DHL within Europe).
UPS is used when shipping to countries outside the EU.
We offer worldwide shipping, but please note that it is currently not possible to ship to Greenland.

We aim to deliver as fast as possible. Handling and shipping within Denmark and Europe normally takes 2-5 working days. Shipping outside Europe depends on this specific country and local import customs.

If you have an urgent delivery or any special requests, please make a comment when checking out or write us at contact@yogamii.org.

Freight costs for Denmark
We deliver freight free in Denmark for purchases above 500 DKK / 67 Euros. For purchases below this amount, the freight cost will be 45 DKK / 6 Euro.

Your package will be send to a package shop near you and you will be notified by GLS with your tracking number. If you want the package delivered to your work, please be aware to enter the full work address.

N.B Please note, it is not possible to send to your private home address.

Freight costs outside Denmark
Freight in EU : 15 euro
Freight outside EU : 17 - 22 euro

Please be aware that local VAT or duty may be added to your shipment, Yogamii cannot be held accountable for this.

Customs and VAT
Are you ordering from an EU country, you will pay Danish VAT, but no duty according to the rules of free movement of goods.

Are you ordering from a country outside the EU, the shipment may be subject to local taxes and duties, for which Yogamii cannot be held responsible. On the other hand, Danish VAT (25%) is subtracted from our prices when you choose delivery to a non European country. In such cases, you will be contacted by the freight company.

Be aware that this may delay the shipment as the goods can be held up in customs. It is in this case your responsibility to contact the freight company and pay the possible extra costs inflicted, but we will of course provide the necessary information.

Payments
All payments are made i DKK. (Danish Kroner), and include 25% VAT (however when shipping to countries outside EU - the Danish VAT will be subtracted in the checkout process). However it is also possible to view estimated prices in Euro.

When payment is made by Dankort or Visa/Dankort, the amount due for payment is deducted only when the goods are shipped.

Payment takes place via a secure connection (https). The entered data is encrypted and cannot be read by others. Credit card data is entered via a secure connection and is then sent via an encrypted connection to the server. We have no access to your credit card data. Payment by Dankort is free of charge. The 3 control digits, which are to be entered when paying with Dankort, are the last 3 digits on the back of your card.

You can pay with following credit cards:
Dankort, Visa/Dankort, Visa, JCB, Mastercard, Visa Electron, Maestro.

Complaints
As a consumer, you have 2 years warranty. The warranty does not cover when errors or damages have occurred due to misuse, lack of maintenance or normal wear and tear. You must make your claim within 2 weeks after you found the error or defect. If the item is received damaged during shipment, please contact us as soon as possible.

Picture quality and colours/shades: Please be aware that there might be slight differences between colours on your computer screen and actual colours of the goods you receive. We do, however, strive to make the photos as close to reality as possible.

Returns
We offer 2 weeks full refund if the item is in the same condition as when received and in original packaging. Once we have accepted the receipt, you can either choose to exchange the item or get your money back.

If Yogamii has made a shipping mistake or the problem is somehow our fault, we will be responsible for the return cost and refund your shipping cost to your account.
If you simply regret your buy and wish to return an item, you will bear the return cost.


Items that are lost during shipment from us to you - we will be accountable for.
Items that are lost during the return from you to us - we cannot be accountable for.

Contact info:
Mail: contact@yogamii.org
Web: www.yogamii.org
Phone: +45 71747750
Facebook: Yogamii

Return address:
Yogamii ApS
Glentevej 70B, 2. floor to the right
2400 København NV
Danmark

VAT/Company no.: DK 37975788

 

Handelsbetingelser (in Danish)

Levering
Vi bestræber os på at levere inden for 5 hverdage i Danmark og 7 hverdage inden for Europa med mindre andet fremgår.

Vi leverer fragtfrit i Danmark ved køb over 500 DKK. For køb under dette beløb, vil fragtomkostninger være 45 DKK.

Vi leverer til en pakkeshop nær dig. Du får besked via sms eller mail med trackingnummer. Hvis du vælger at få leveret til din arbejdsplads, skal du venligst udfylde denne adresse. 

Levering og fragt i udlandet

Fragt indenfor EU : 114 dkk. 
Fragt udenfor EU : 128 - 165 dkk.

Told og moms
Bestiller du fra et EU-land, skal du betale dansk moms, men ingen told ifølge reglerne om varernes frie bevægelighed. Bestiller du fra et land uden for EU, kan overførslen være underlagt lokale skatter og afgifter, som vi ikke kan holdes ansvarlige for, men til gengæld vil den danske moms fratrækkes. I sådanne tilfælde vil du blive kontaktet af fragtfirmaet.

Vær opmærksom på at dette kan forsinke forsendelsen, hvis varerne er tilbageholdt i tolden. Det er i dette tilfælde dit ansvar at kontakte fragt firmaet og betale de påførte meromkostninger, men vi vil selvfølgelig give den nødvendige information.

Betalinger
Alle køb på webshoppen afregnes i Dkk. Dog kan vejledende priser vises i Dkk eller Euro. Alle priser er inklusiv 25% moms.

Når du betaler med Dankort eller Visa / Dankort, bliver beløbet først hævet når varerne afsendes, og vi er sikre på at vi har dem på lager.

Betaling sker via en sikker forbindelse (https). Den indtastede data er krypteret og kan ikke læses af andre. Kreditkort data er indtastet via en sikker forbindelse, og er derefter sendt via en krypteret forbindelse til serveren.

Vi har på intet tidspunkt adgang til dine kreditkort data. Betaling med Dankort er gratis. De 3 kontrolcifre, som skal indtastes, når du betaler med Dankort, er de sidste 3 cifre på bagsiden af ​​dit kort.

Du kan betale med følgende kort:
Dankort, Visa/Dankort, Visa, JCB, Mastercard, Visa Electron, Maestro

Reklamationer
Som forbruger har du 2 års reklamationsret, hvilket betyder, at du enten kan få varen repareret, ombyttet eller få pengene tilbage afhængig af den konkrete situation. Reklamationsretten dækker ikke når fejl, skader eller slitage opstår pga. forkert brug, manglende vedligeholdelse eller almindeligt slid.

Du skal reklamere indenfor 14 dage efter at du har konstateret fejlen/manglen. Hvis varen er blevet beskadiget under forsendelsen, bedes du kontakte os hurtigst muligt.

Billedkvalitet og farver/nuancer:
Vær opmærksom på, at der kan være forskelle mellem farver på din computer skærm og faktiske farver på de varer du modtager. Vi stræber dog efter at farverne på vores billeder er så tæt på virkeligheden som muligt.

Returret
Vi tilbyder 14 dages fuld returret, hvis varen er i samme stand som ved modtagelsen og i original emballage. Returnering af varer kan først ske efter skriftlig godkendelse fra Yogamii. Send en email til contact@yogamii.org.

Når vi har accepteret modtagelsen kan du enten vælge at bytte varen eller få dine penge tilbage.

Hvis varer ikke fejler noget, og du blot har fortrudt dit køb, så er det dig der afholder retur omkostningerne.

Hvis varen derimod er defekt eller det på anden måde er vores fejl, er det Yogamii der afholder retur omkostninger.

Varer der går tabt under afsendelse fra Yogamii til kunden, kompenserer vi for.
Varer, der går tabt under returneringen fra kunden til Yogamii, kan vi ikke kompensere for.

Kontakt info:
Mail: contact@yogamii.org
Web: www.yogamii.org
Telefon: +45 71747750
Facebook: Yogamii

Retur addresse:
Yogamii ApS
Glentevej 70B, 2. sal th
2400 København NV
Danmark

VAT/Company no.: DK 37975788